Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Locations
We ship products across all Emirates within the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Delivery Time
Once processed, orders are delivered within:

  • 1–2 business days for Abu Dhabi and Dubai

  • 2–3 business days for other Emirates

Shipping Fees

  • Shipping rates are calculated at checkout based on your location.

  • Free shipping may apply on orders above a certain amount (if applicable).

Order Tracking
Once your order is shipped, you will receive a confirmation message with tracking details.

Delivery Attempts
If the courier is unable to reach you, they will attempt redelivery. Failure to receive the order after multiple attempts may result in return-to-sender and additional charges.

Incorrect Address
Please ensure your delivery address and contact information are accurate. We are not responsible for delays or additional fees caused by incorrect or incomplete details.

Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours with photos so we can assist you promptly.

Refund & Exchange Policy
All sales are final due to the consumable nature of our products. We do not offer refunds or exchanges. If your order arrives damaged, incomplete, or incorrect, contact us within 24 hours with photos. No refunds for taste preferences, delivery delays, or incorrect addresses provided.

Questions
For any shipping-related inquiries, feel free to contact us on WhatsApp at +971561316690